Support
SWAVE — help, billing questions and contact
Before you write
Including these details lets us answer on the first reply instead of asking you for them:
- The email address you signed in with.
- Your device model and iOS version.
- The title of the series and the episode number, if the problem is with playback.
- A screenshot, if something looked wrong on screen.
Subscriptions and billing
SWAVE subscriptions are billed by Apple, not by us. That means cancellations, refunds and payment method changes
are handled through your Apple account — we cannot process them on your behalf.
-
To cancel or change a subscription:
open the Settings app, tap your name, then
Subscriptions
, and select SWAVE. Cancelling stops the next renewal; you keep access until the current period ends.
-
To request a refund:
go to
reportaproblem.apple.com
and sign in with the Apple Account used for the purchase.
-
If you paid but the app still shows you as free:
open SWAVE, go to the
MINE
tab, tap your subscription card, then tap
Restore purchases
. If that does not resolve it, email us — include the date of purchase.
Playback problems
Episodes stream from a content delivery network. If a video stalls or refuses to start, it is usually the
network path rather than the account:
- Switch between Wi-Fi and cellular and try again.
- Force-quit the app and reopen it.
- Check that you are on the latest version from the App Store.
If it still fails, email us with the series title and episode number and we will look at that specific file.
Account
To delete your account and all associated data, see
Delete Your Account
. Deletion is immediate and permanent.